Terms and Conditions
About Us
At AIM, Inc., we are dedicated to your complete satisfaction. We have been serving the shooting sports and military collectible community since 1997, and we truly value our customers. Please don’t hesitate to contact us with suggestions or comments.
Email: Sales@aimsurplus.com
Mail: AIM, Inc.
3801
Lefferson Rd.
Middletown OH
45044 USA
Phone: (888)748-5252 or (513)424-9960
Fax: (513)424-9970
Making A Purchase
We want to make your shopping experience as simple as possible. Browse
our online catalog, click on any items you wish to buy and add them to
your shopping cart. After you have finished your selection, click on
"Check Out" and you will be asked for a few details so we can complete
your order. We only accept credit card payments for internet orders.
Please call toll free (888)748-5252 for other payment options. We accept
Discover, Visa and Mastercard at NO EXTRA CHARGE! We do not charge the
card until the merchandise is shipped. If you are making payment with a
debit card, please understand AIM, Inc. will take no responsibility for
any overdraft charges associated with this purchase; this includes any
charges associated with processing error.
Purchasing Ammunition
All ammunition buyers must:
- Be at least 21 years of age
- Never have been convicted of a felony or crime punishable by
imprisonment for a term exceeding one year
- Never been adjudicated as mentally defective or been committed to a
mental institution
- Never have been a fugitive from justice, an unlawful user of any
controlled substance
- Have not been dishonorably discharged from the Armed Forces
- Never have renounced his or her US citizenship
- Have not been convicted of a misdemeanor crime of domestic violence;
- Never have been subject to a court order that restrains the person
from harassing, stalking, or threatening an intimate partner or child
It is our company policy to sell ammunition and firearms to
properly-licensed US citizens only.
You will be asked to agree to these terms and submit a government issued
identification verifying your age to be at least 21 years BEFORE
checking out.
Shipping Information
All rifle and ammunition orders will be shipped UPS Ground. Rifle
orders are required to be shipped Adult Signature Required. For accurate
shipping costs, please place rifle orders separately, as firearms and
ammunition cannot be shipped in the same package.
Delivery Schedule
Orders typically ship the business day after the order is placed.
Please be patient during high volume periods. Please allow 5-10 business
days for delivery when placing your order at www.aimsurplus.com. You
will receive email notification providing you with the UPS tracking
number and estimated delivery date when the order ships. Should you need
an order to be expedited utilizing air services, please call us to make
arrangements.
Back Orders
If your item is not in stock, we will be happy to back order for you
in most cases. You will receive email notification containing
cancellation options should you prefer to not wait.
Sales Tax Charges
TThe corporate office and warehouse of AIM, Inc. are located in the
great state of Ohio. Orders shipped to Ohio destinations or picked up at
our location will be charged Butler county sales tax rates. Ohio
businesses making purchases with the intent of resale may complete an
Ohio Blanket Exemption Certificate and will not be charged sales tax.
This tax exempt certificate must be completed BEFORE purchases are made.
No refunds of sales taxes will be given upon completion of the purchase.
Thanks for your cooperation.
Warranty and Pricing Statement
All prices are subject to change without notice. AIM, Inc extends no
warranty and is not responsible for any damages due to failure of used
products. Used parts and firearms are sold as is. We suggest having a
certified gunsmith inspect, install and/or test all used parts and
firearms before use. Owner’s manuals are not provided with all firearms.
Most new products are fully warranted by the manufacturer and product
returns should be arranged with these manufacturers.
Privacy Policy
AIM, Inc. will not disclose buyers' information to third parties.
Cookies are used on this shopping site to track the contents of your
shopping cart once you have selected an item(s), to store delivery
addresses if the address book is used, and to store your details upon
selecting the 'Remember Me' option.
Return Policy
Due to the expenses incurred by returns, we make every effort to
insure your order is shipped accurately and that the product meets the
standards of our advertising. If a return must be made, please note the
following policies:
·
- No returns will be accepted after 30 days of the invoice date.
·
- Return shipping charges are the customer’s responsibility. If the
incorrect product was shipped by our error, a UPS call tag may be issued
to return the item(s).
·
- Upon our receipt of the returned product(s), we reserve the right to
evaluate the merchandise to determine if a refund or exchange will be
made.
Please Note: A detailed note explaining the reason for the return and
whether an exchange or refund is desired MUST accompany all returns. Be
sure to include all current contact information including name, address,
daytime phone number, email address and the original invoice number when
possible.
REFUNDS: Refunds will be issued in the same manner in which original
payment was made (i.e. credit card purchases will be returned in the
form of a credit to the original card account). Credit card refunds are
subject to a 3% return fee. NOTE: If we deem a return was made without
reasonable cause, or wherein our judgment the product meets the
advertised condition, the refund will be subject to a 15% restocking
fee. Fees charged by a dealer transferring a firearm to the end consumer
will not be refunded for any reason. These transactions are at the full
risk and expense of the consumer.
EXCHANGES: When returning merchandise to be exchanged, please include
estimated shipping charges to ship the replacement merchandise.
If you have additional questions, please don’t hesitate to contact
us. We want to make your shopping experience as simple as possible.
Thank you in advance for your business!