| |  | |  | | | | | | | How do I buy Firearms from AIM, Inc.? | You must have a Federal Firearms License (FFL) to Purchase Firearms from AIM, Inc. The signed copy of the FFL MUST FIRST be on file before an order is placed/taken. An order placed without the FFL copy on file will be considered invalid. The procedure for ordering is as follows: Please first mail or fax a signed copy of your FFL. Next email or call us, with the zip code and name on the FFL, and confirm that we have received your license. Once we have your license the fun begins! You can place an order with one of our friendly telephone sales operators by calling Toll Free, 888-748-5252, Mon.-Fri. 9am-5:30pm EST. Shop and Buy on the internet via our online catalog, www.aimsurplus.com. Our website is the most complete and up to date product catalog, and often has specials and one time buys available only online! You can also mail in your order with the payment to the address below (make sure you call 888-748-5252 to get shipping costs before you mail your order, and to check availability on the item you wish to order). It is important that you follow the above steps in their proper order. If you do not have an FFL and still want to buy firearms from AIM, Inc., Check out the "Dealer Transfer" question below. For more details on purchasing Firearms, and State and Local laws pertaining to Purchasing Firearms, click the link to our Firearm Purchasing Requirements page.
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| How do I buy Ammunition from AIM, Inc.? | You must be at least 21 years old and have never been convicted of a felony. You must also have a copy of your Federal Firearms License, and/or State ID, and any other required State or Local license on file with us at or before the time of order. All first time ammunition customers (who do not already have a Federal Firearms License on file with us) must Fax, Email, or Mail a copy of his/her State issued Drivers License or State Identification to verify date of birth. This must be completed before, or at the time the order is placed*. If your State of Residence requires a separate state issued license to purchase ammunition, then a copy of this state issued document must be faxed before an order for ammunition will be processed. When faxing, mailing, or emailing your ammunition order, please include your order number, and/or customer number with license(s) copy (Your Customer number consists of zip code and Last Name/Business Name, example 45066-Smith). It is important that you follow the above steps, as an order placed prior to receiving your State Photo ID, and any other State Required License will be considered an invalid order. For more details on purchasing Ammunition, and State and Local laws pertaining to Purchasing Ammunition, click the link to our Ammunition Purchasing Requirements page.
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| How do I know what my shipping charges will be? | Shipping charges are figured by total weight of the order and final destination zip code. You will be charged shipping for all items ordered from AIM, Inc. unless otherwise specifically mentioned on that individual product. We ship all ammunition and long guns UPS Ground, and all pistols UPS AIR. We can ship Pistols US Mail to 01 FFL holders, but to exercise this option the order must be phoned in. If you wish to know the shipping charges for your order before it is delivered, or would like to know the shipping of an Item(s) before you order, please call toll free 888-748-5252 Mon-Fri 9am-5:30pm EST or email shipping@aimsurplus.com. We can ship all Non-Ammunition orders UPS Next Day, 2 Day, and 3 Day Select, but these orders must be phoned in.
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| May I pick up my order? | You may, however, we ask that you place your order at the time of pick up. We have a Customer pick up counter at our Middletown, Ohio Warehouse location. It is open Monday, Tuesday, Thursday, and Friday; 9am-5pm EST Closed 12:30-1:30pm for lunch. Please call Toll Free 888-748-5252 for directions. We also recommend that you call ahead of time on the day you wish to visit to confirm if an item(s) is in stock.
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| What is an FFL, or Federal Firearms License? | A Federal Firearms License is a License Granted by the Bureau of Alcohol Tobacco and Firearms to an Individual/Business that allows them to purchase approved firearms for Resale purposes. For more information on FFLs and how to obtain them, visit the National Licensing Center's Website at http://www.atf.gov/firearms/nlc/index.htm
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| What is a C&R 03 License, or Curio and Relic? | A type 03 Curio and Relics (C&R) License is a type of Federal Firearms License granted by the Bureau of Alcohol Tobacco and Firearms to an Individual that allows them to purchase approved firearms for collecting purposes. A type 03 Curio and Relics License is a collecting license only; this license does NOT permit the holder to deal in firearms. License fee is $30 for three years. A C&R licensee may buy and collect C&R Firearms from all over the country, and have them delivered to your door! A C&R License is a great way to avoid sometimes lengthy background checks, and Dealer Transfer Fees. A firearm classified as a Curio or Relic is one that the Bureau of Alcohol Tobacco and Firearms has deemed to have significant historical value and worthy to Collect. C&R Firearms are always Military Surplus, and typically 50 years or older. Please check your state laws for additional restrictions regarding C&R firearms purchases.
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| Does AIM, Inc. offer quantity or volume discounts? | Yes. Quantity/Volume discounts are unique to each product. Usually quantity discounts are advertised. Sometimes additional unadvertised discounts may apply when making a volume purchase. The best way to check if your purchase will qualify for a quantity discount is to call toll free 888-748-5252, or drop us an email at sales@aimsurplus.com
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| How often do you mail flyers/catalogs, and how do I get on your mailing list? | We mail flyers/catalogs about 6 times a year. We have no set schedule, and generally release a new flyer/catalog when we have a large inventory change, hot new items, or special offers. The best way to get up to date product information is our website, www.aimsurplus.com, as it is updated daily with to the minute price changes, sales, and new items. Printed advertisements are often generated 30 days before you ever see the ad. This time delay can prove confusing since pricing and inventory changes almost daily. To be placed on our flyer/catalog mailing list simply place an order of any size. We will occasionally only mail our flyer/catalogs to customers who have made a purchase during the previous twelve months. You may also call toll free 888-748-5252, or email sales@aimsurplus.com to be placed on our mailing list.
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| What does "Hand picked" mean, and what difference will it make when I choose the "Handpick" option? | Many of our Firearm Products have a $10 handpick option. When you choose this option, you will be charged an additional $10 per firearm. Our shipping staff will take the time to examine 5 of the same item ordered, and then choose the cosmetically best of the five pieces. This does not mean you will get a completely better condition, example: handpicking a Very-good condition Swiss K31 rifle will not necessarily give you an Excellent condition Swiss K31 rifle. Instead, you will be selected the best of the five pieces examined, all of which are in very good condition. We can handpick for certain manufacturers, dates, type of wood etc. Hand pick options and price will vary with each firearm product. Some requests may not be possible, but our sales staff will advise you at the time you place your order. Please phone your orders when requesting "hank pick" for special requests other than cosmetic condition
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| What is a "Dealer Transfer"? | A Dealer Transfer takes place when a 01 Federally Licensed Firearms dealer transfers a firearm to a Non-FFL Holder or consumer. If you are a consumer desiring to purchase a firearm from AIM, Inc., you must first locate a dealer in your area, who is willing to order/transfer the firearm to you. All fees for the transfer must be negotiated by you with the transferring dealer. You must have the permission from the dealer before placing an order to be shipped to the FFL dealer for transfer of the firearm(s). All firearms ordered for Dealer Transfer must be shipped to the dealer's licensed premise address.
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| How do I know if I am complying with my Local and State laws? | This is a very good question. YOU must know that your purchase will not violate any of your local or state laws. Asking the right people the right questions and research is the best answer. Contact your State Attorney General's office, check their website, get in touch with your local Department of Law Enforcement, etc. Remember, Ignorance in not an excuse
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| When will my order ship, and can I receive a UPS tracking number? | Your order will typically ship the day after you place the order unless otherwise stated. When we are experiencing high order volume, shipping may experience a delay. The best way to know when your order will ship is to ask, either by phone or email. Tracking numbers are available the day after your order ships. We recommend including your email address with your order, and you will be notified with the tracking number and estimated delivery date by email, when your order ships
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| If I am unhappy with the merchandise I received from AIM, Inc., what do I do? | Returns are very costly to our Company. We make every effort to insure your order is shipped accurately and the product meets the standards of our advertising. If a return must be made, please note the following policy:
-No Returns will be accepted after 30 days of the invoice date.
-A Return Authorization number must be obtained before making any return.
-Return Shipping Charges are the customers responsibility. If the wrong product was shipped by our error, a UPS call tag will be issued to return the item(s).
-Upon receipt of the returned product(s), we reserve the right to evaluate the return to determine if a refund or exchange will be made.
-REFUNDS: Refunds will be made in the same manner in which payment was made. (I.e. credit card purchases will be returned in the form of a credit to the original card account.) Credit Card refunds are subject to a 3% return fee. NOTE: If we deem a return was made without reasonable cause, where in our judgment the product meets advertised condition, the refund will be subject to a 15% Restocking fee.
-EXCHANGES: When returning merchandise to be exchanged, please include estimated shipping charges to ship your replacement order.
*If you have questions regarding our terms or policies, please call. Our goal is to make it easy for you to do business with our company!
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| What New Products are arriving in the future? | The Surplus Firearm, and Ammunition business is very hard to predict. The best way to get up to date product information is our website, www.aimsurplus.com, it is updated daily with to the minute price changes, sales, and new Items.
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